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Get free standard shipping when you spend $100 or more - limited to U.S. orders

Use FIRSTTIME25 for 25% off your first order! (Excludes sale items)

🚫 NO REFUNDS – NO EXCEPTIONS

We will issue only store credits.

Returns for Store Credits Must Meet These Requirements:

• Please contact us to alert us to a problem with your order.

• We will require pictures to confirm damaged or incorrect orders.

• Merchandise must be returned within 7 business days of receipt.

• Merchandise must be unworn and unwashed.

• We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact.

• Items must be in a condition suitable for resale.

• Merchandise must have all tags, including any hangtags attached.

Non-Returnable Merchandise Includes:

• Any merchandise marked “Final Sale”

• Champagne collection

• Formal gowns

• Swimwear

• Accessories

• Lingerie

• Pasties

• Bodysuits

For Shoe Returns:

• Shoes must be repacked in their shoe box(es)

• The shoe box must be placed inside a protective shipping box

Return Shipping Info:

• The customer is responsible for shipping fees to send the order back to Palazzo Couture Online.

• Shipping fees are not refundable.

Important Notes:

• Palazzo Couture Online diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely.

• Any returned items will be inspected for signs of wear or smoke.

• If the item does not match the original condition, the buyer will not receive a store credit.

Store Credit:

Store credit is valid only at

www.palazzocoutureonline.com

FREE SHIPPING! On U.S. Orders $100 or More!

No coupon codes needed.

Offer valid for U.S. orders placed at www.palazzocoutureonline.com.

Shipping does not count towards the qualifying amount.

No price adjustments on previous purchases.

Cannot be combined with any other offers.

QUALIFIES FOR STANDARD SHIPPING ONLY. EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED.

Processing Time

All orders are processed, verified, and shipped within 2–7 business days or sooner.

Express orders are processed within 1 business day.

We are not responsible for:

• Orders lost in the mail

• Incorrectly supplied addresses

• Unclaimed or refused packages

You can track your package using the supplied tracking number.

Please Note:

The time it takes to receive items includes Processing + Shipping Transit time.

For example, choosing a Next Day shipping does not guarantee you will receive it the day after you place your order.

Learn More

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